We aim to make your shopping experience with Melamino Crockeryas authentic & smooth as possible. If you have a valid issue with an item from the company’s end and are not satisfied, we can replace it for you with zero shipping costs. In such a case, you need to inform us about the issue within 24 hours of receiving the order by calling our Customer Representative Officer: +923004895757 or +92 3214574508 or you can Email us at – email@example.com If you have a valid issue with an item from your end and are not satisfied, we can replace it for you with additional shipping costs. If your reason for the return is valid, you will be sent the replacement items within 5-7 working days. You just need to hand the purchased items you had an issue with, to the rider.